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HOME > RETURNS
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Returns
We hope you will be delighted with your goods, but if not you can return the item/s for either a refund or exchange. Please make sure any garment is unworn, in its original condition and placed back into the protective packaging. Please note that a garment cannot be accepted back should it smell, for example of perfume, cooking or smoke.
Please complete the Returns Form enclosed with your order as this will help speed up the refund process. Any comments regarding the reason for return are greatly appreciated.
The customer is responsible for the postage costs incurred when returning an item. Goods must be placed back into their original packaging with the return slip and we recommend that you send it recorded delivery (first or second class) from the post office. ILC cannot be held responsible for any item we do not receive.
Any refund will be for your original payment less the postage charge
and any gift wrapping charge if appropriate. We will refund you by the
same method that you paid us.
Any returns should be posted directly to:
CUSTOMER RETURNS
ILC
Unit 5
Oakdene House
Grimshaw Hill
Ullenhall
Henley in Arden
Warwickshire
B95 5NJ
Tel: 0845 475 7907
Exchanges
On our returns sheet you can ask us to exchange an item for a more suitable size and/or colour, and if it is in stock we will dispatch it. If we do not have it in stock but it will be arriving into stock shortly we will notify you and you can decide whether you wish to wait or receive a refund. If you receive an exchange you will not have to pay postage again.
When exchanging an item please fill in the form on the dispatch note that accompanies your parcel with the new colour or size. Using the sticky address label provided post it to us with the item. We will not charge you extra postage to exchange an item, but you will have to send the item back to us at your own expense and it must be in its original condition and packaging. We recommend that any returns/exchanges are sent by recorded 'signed for post' as we are unable to accept any responsibility for items that do not reach us. Proof of postage is not sufficient.
Faulty Goods
If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage. If we are unable to provide you with a replacement we will refund your original postage as well as the cost of the item.
Cancellation of an Order Prior to Dispatch
Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you have recently placed an order with us and wish to cancel it, please email us via our Contact Us form quoting your order reference no, the date the order was placed, your name and postcode.
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