Delivery
Orders received before 3pm Monday to Fridays, and before 10am on Saturdays, are dispatched the same day - this excludes bank holidays.
Orders to the UK are sent by Royal Mail first class recorded delivery and require a signature upon receipt.(Monday - Friday, see Royal Mail's website for details). Large value orders are sent by Special Delivery. Orders to go abroad are sent using Airsure or International Signed For.
Our post and packing charges for delivery in the UK and abroad are
£3.95 for orders up to £30.00 and £5.95 for orders above this amount.
If you are likely to be out at work when the parcel is due you can give an alternative delivery address, as you go through the checkout process.
If there are any problems with your order we will notify you by e-mail or telephone immediately. Stock is listed "as live" on our website and we keep this as accurate as possible, however errors may (rarely!) occur.
Our payments are handled by Netbanx, in a secure environment with the
safest card processing service that is both compliant to the highest
level of the PCI DSS (Payment Card Industry Data Security Standard) and
is also 3-D Secure™ enabled.
Delivery Signature
All of our deliveries require a signature so please provide a delivery address where someone will be available to sign for it if you are unable to, or if you are not in when the postman calls he will leave a card and request you collect the parcel from your nearest sorting office.
Gift Wrapping Service
If you would like to buy a cashmere item as a gift for someone we
offer a gift wrapping facility for £4.99. The garment (already in a clear
bag) is placed into a lovely quality gift box (choice of colours at
point of order) with integral matching ribbon and gift card attached,
it is then wrapped in bubble wrap for protection and then into a strong
plastic delivery sleeve suitable for postage.
In
the event that you need the parcel sending directly to the recipient
you can type in the address you would like it delivered to when you are
placing the order. You will receive an email link in your confirmation
of order email which will enable you to tell us exactly how you want
your message on the gift tag worded.
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